Description
Reflect on a past situation where there was a conflict of interest between what was beneficial for your organization and what a client wanted or needed. How did you handle this scenario?
1. Conflict resolution : Ability to navigate and reconcile differing interests in a professional setting.
2. Communication : Capability to effectively communicate with parties involved to reach a mutual understanding or agreement.
3. Ethical judgment : Using moral principles to guide decision-making when faced with conflicting interests.
4. Problem-solving : Employing analytical skills to identify compromises or innovative solutions that cater to the interests of both parties.
1. Ethical assessment : Understanding your approach to ethical dilemmas and if it aligns with the company's values.
2. Prioritization skills : Evaluating your ability to prioritize between conflicting interests and make difficult choices.
3. Diplomacy : Gauging your skill in handling sensitive situations with tact and maintaining relationships.
4. Client management : Assessing how you balance client satisfaction with the company’s objectives and policies.
1. Reference to a real situation : Provide a concrete example from your work experience that showcases how you managed such a conflict.
2. Focus on the resolution : Explain the steps you took to resolve or mitigate the issue and the outcome.
3. Highlight communication : Discuss how you communicated with both the company and the client throughout the process.