Description
Can you tell me about a specific instance when you had to deal with a conflict between staff members? How did you approach the situation and what was the outcome?
1. Conflict Resolution : Demonstrates ability to manage and resolve disputes between team members effectively.
2. Leadership : Shows capacity to maintain control and provide guidance during conflicts.
3. Communication : Reflects adeptness in facilitating open and constructive discussions between conflicting parties.
4. Emotional Intelligence : Indicates understanding and management of own emotions and the emotions of others during disagreements.
1. Assess Problem-Solving Approach : Evaluates how you identify the roots of a conflict and the steps you take to resolve it.
2. Evaluate Leadership Abilities : Determines your effectiveness in leading a team through challenging interpersonal situations.
3. Understand Team Dynamics : Provides insight into your ability to maintain a positive team dynamic even during times of conflict.
4. Examine Communication Skills : Examines how you communicate with team members to address and resolve conflicts.
1. Outline your problem-solving process : Talk about the steps you took to understand the conflict and the strategy implemented to resolve it.
2. Discuss the resolution and outcome : Mention what measures were taken to mediate the conflict and how it ultimately benefited team cohesion.
3. Reflect on what you learned : Share any lessons you learned from the experience and how it shaped your approach to leadership or conflict resolution.