1106. How do you handle partners who aren't happy with the service?

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Description

Interviewer

Can you tell me about a time when you had to deal with a partner who was dissatisfied with the service? How did you address their concerns and resolve the situation?

Skill Assessed
  • 1. Conflict Resolution : Demonstrates the ability to handle disputes and disagreements effectively.

  • 2. Communication : Shows proficiency in conveying messages clearly and listening to feedback.

  • 3. Problem Solving : Reflects the capacity to analyze issues and devise effective solutions.

  • 4. Customer Service : Highlights the importance of maintaining good partner relationships and ensuring their satisfaction.

Purpose
  • 1. Assessing Compromise & Negotiation Skills : Evaluates your ability to negotiate and find a middle ground.

  • 2. Understanding Approach to Customer Satisfaction : Gauges how you prioritize and achieve customer or partner satisfaction.

  • 3. Evaluating Crisis Management : Assesses your ability to manage and defuse tense situations.

  • 4. Testing Interpersonal Skills : Assesses your soft skills in managing relationships and communication.


Hints
  • 1. Detail the Process : Explain the step-by-step process you take when you encounter an unhappy partner.

  • 2. Highlight the Outcome : Emphasize the positive results achieved through your actions.

  • 3. Mention Follow-Up : Discuss how you ensure the issue was resolved to the partner’s satisfaction over time.

Tags
Topics: 
Problem Solving
Communication
Roles: 
Brand Partnerships Manager
Companies: 
Meta
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