Description
Imagine you are at the till and there's a line of customers waiting to order, but a customer who has their kids with them is trying to clean up a spill. They are having difficulty managing the situation. How would you address this while maintaining service at the till?
1. Problem Solving : Ability to quickly assess a situation and determine the best course of action to address the customer's need while still managing the till.
2. Customer Service : Understanding the importance of assisting customers in distress and finding a way to ensure a positive experience.
3. Multitasking : Handling multiple tasks effectively, such as attending to the spill while servicing other customers in line.
4. Adaptability : Adjusting to unexpected situations quickly and efficiently without letting service quality drop.
1. Assessment of Crisis Management : Evaluating your ability to manage minor crises without escalating them or letting them affect your primary responsibilities.
2. Customer Service Orientation : Understanding your dedication to customer satisfaction and willingness to help, even when busy.
3. Team Coordination : Determining how you would coordinate with other team members in such situations, potentially indicating leadership or teamwork skills.
4. Prioritization Skills : Identifying your ability to prioritize tasks and address the urgent needs of the business and the customer simultaneously.
1. Consider internal resources : Think about how you could use the help of your teammates or signal a manager to assist without leaving the till unattended.
2. Reflect on similar experiences : If you have prior experience with a similar situation, describe the steps you took to resolve it efficiently.
3. Ease of the customer : Mention any steps you would take to reassure the customer and make them feel at ease after the incident.