Description
Can you tell me about a time when a customer was initially resistant to making a purchase, and you managed to turn the situation around and close the sale?
1. Persuasion : Demonstrating the ability to convince customers to reconsider their initial refusal.
2. Problem-solving : Showcasing the capacity to address customer concerns or objections effectively.
3. Customer service : Illustrating a strong orientation towards serving the customer's needs and finding win-win solutions.
4. Resilience : The ability to remain motivated and continue striving towards a goal in the face of potential rejection.
1. Assessing adaptability : Evaluating your capacity to handle and adapt to customer objections.
2. Understanding sales techniques : Learning about the strategies you utilize to persuade customers and make a sale.
3. Evaluating customer relationship skills : Judging how you build rapport and trust with customers, which can influence their decisions.
4. Measuring persistence : Determining your perseverance and determination in pursuing a successful outcome despite initial resistance.
1. Reflect on the specifics : You should reflect on a specific situation, focusing on the details of the customer's objection and how you addressed it.
2. Discuss your approach : Describe the process and techniques you employed to change the customer's mind, such as active listening or showcasing product benefits.
3. Include the result : Make sure to include the outcome and what you learned from the experience.