Description
Describe a situation when you went above and beyond what was expected of you.
1. Initiative : This question assesses your willingness to take action and go beyond the job description to achieve better results or assist others.
2. Problem Solving : The interviewer wants to know if you can identify problems and take extra steps to resolve them without being prompted.
3. Customer Service : In a sales role, going out of your way often relates to providing exceptional service or support to customers.
4. Teamwork : The question may reveal your ability to collaborate and support team members, even when it's not required or expected.
1. Assessing Proactivity : The interviewer wants to understand your level of proactivity and if you are a self-starter.
2. Understanding Value System : This question helps the interviewer grasp what you consider 'going out of your way,' which mirrors your values and work ethic.
3. Evaluating Impact : Your response will indicate the impact of your actions on the job, colleagues, or the company overall.
4. Judging Customer Orientation : It assesses how customer-focused you are by showcasing efforts taken to exceed customer expectations.
1. Reflect on the context : Think about a specific instance where you identified a need and addressed it without being asked to do so.
2. Highlight your decision-making : Explain the reasons behind your actions and what made you decide to go that extra mile.
3. Show the outcome : Discuss the results of your effort, emphasizing how it benefited the customer, team, or company.