Description
Imagine you're on the sales floor and you have three customers who need assistance at the same time: a regular customer who you recognize, a pregnant woman who seems tired, and a mother with a crying child. Who would you approach and assist first?
1. Priority setting : Ability to quickly assess and prioritize customers' needs based on urgency and importance.
2. Customer service : Understanding of providing exceptional customer experience to different types of customers.
3. Situational Judgment : Shows the candidate’s ability to make sound decisions when faced with multifaceted scenarios.
4. Problem-solving : Demonstrates the ability to analyze a situation with multiple variables and find the best solution.
1. Assess customer focus : Evaluates how you prioritize customer needs and who you believe requires immediate attention.
2. Evaluate empathy : The question seeks to understand your level of empathy and how it influences your decision-making in customer service.
3. Determine problem-solving abilities : Looks at your capability to navigate difficult customer service situations effectively.
4. Understand situational awareness : Measures how well you can assess and act according to different situations on the sales floor.
1. Consider urgency : Think about which customer's need may be the most urgent or time-sensitive.
2. Reflect on store policies : Remember to factor in any store policies that might dictate how to handle such situations.
3. Demonstrate your reasoning : Be prepared to explain the thought process behind your decision.